Privacy Policy

We respect the privacy of all individuals who provide Personal Information to us.

The following Privacy Policy sets out how ScanOne Limited (ScanOneä) and its related bodies collect, use, and protect your Personal Information in New Zealand. We may update this policy from time to time , it will be publicly available on our website for you to review.

New Zealand Privacy Laws:

In New Zealand, the key privacy legislation applying to ScanOneä is the Privacy Act 2020 and the 13 Information Privacy Principles (IPP) set out in the Act. For further information regarding IPPs, please visit:

Information we collect

The Personal Information we collect include (but not limited to):

  • Your first and last names;
  • Your email address;
  • Your phone number;
  • Your billing or purchase information;
  • Any information or comments provided by you

We collect your personal information directly from you and include, without limitation:

  • When you provide information to us through forms or applications;
  • When you communicate with or send correspondence to us; and
  • Through your use and access of our website.

Biometric Information

In addition to collecting your Personal Information directly from you, we also hold your Biometric Information that may have been collected by our subscribers/customers/clients through our security system software.

Biometric Information is a type of Personal Information comprising:

  • A photograph of all or any part of a person’s head and shoulders;
  • 3 Dimensional scan including facial features
  • Impressions of the person’s fingerprints;
  • A scan of the person’s irises; and
  • An electronic record of the Personal Information that is capable of being used for biometric matching

The nature of our work in security means our subscribers/customers/clients may collect your Personal Information (including Biometric Information) using our software and the data collected will be held in our servers. We may receive your Personal Information from other individuals, from businesses or third parties acting at your direction.

Use of your Personal Information:

As a general rule, when you supply Personal Information to us, we will only use this information where the use or disclosure is lawful and for the purpose(s) for which it was collected. We collect and use your Personal Information so that we can effectively provide our goods and services to you. We may state a more specific purpose at the point we collect your Personal Information.

We may also use your Personal Information if it is necessary to prevent or lessen a serious threat to public health or public safety if the use of the information is necessary for law enforcement or for the conduct of proceedings before any court or tribunal.

Examples of how we use your Personal Information include:

  • To process transactions
  • To communicate with you
  • Security and fraud prevention
  • To comply with the law

We reserve the right to use the Biometric Information that may be collected by third parties using our software for purposes including:

  • Access control including ensuring only authorised persons access premises
  • Monitoring usage levels by customers
  • Enabling our company to detect intruders
  • Age identification where relevant
  • Marketing

Keeping your Personal Information safe

We make every effort to ensure that your Personal Information (including Biometric Information) is kept in accordance with the provisions of the IPPs and the New Zealand Privacy Act, and to protect it from loss, misuse, destruction, interference, unauthorised access, modification, or disclosure.

The security measures include encrypted transfer of data between the software to our server. As no system is ever fully secure or error free, we cannot guarantee that your Personal Information is totally protected, for example, from hackers, interference, or misappropriation. As such, you acknowledge that the security of any transmission of data by electronic means or by post, cannot be guaranteed. We cannot accept anyresponsibility or liability for any interception, loss or unauthorised use of your Personal Information caused by factors outside of our control.

In the event that a data breach has occurred, involving interception, loss, or unauthorised use of your Personal Information, we will report such breach to you as soon as possible.

Our company will retain your Personal Information only for so long as necessary to fulfil the purpose for which it was collected. When assessing retention periods, we will carefully examine whether it is necessary to retain the Personal Information collected/held, and if retention is required, work to retain the Personal Information for the shortest possible period possible.

Third Parties

While we strive to work with reputable companies with good privacy practices, this Policy does not apply to services offered by other companies or individuals.

Access to your Personal Information

You have a right to request access to your Personal Information collected and held by us. This includes the right to:

  • Ask us what information we hold about you;
  • Receive a copy of your Personal Information that we hold; and
  • Have your Personal Information held by us corrected, updated or deleted.

However, in some circumstances, we may refuse access to your Personal Information. This includes where:

  • The information does not exist or cannot be found;
  • You fail to supply us with sufficient identification information for us to verify your identity and/or your authority to access some else’s Personal Information;
  • Giving access may pose a serious threat to the life, health, or safety of any individual or the public in general;
  • Giving access would have an unreasonable impact on the privacy of other individuals; and
  • Any other circumstances allowed under the New Zealand Privacy Act

You can make a request regarding your Personal Information at

Queries and Complaints

For further information regarding this Privacy Policy, how we collect, use, and protect your Personal Information in New Zealand, any general
queries, or to make a complaint, you can contact us at

If you have a complaint, we will endeavour to respond to you as soon as possible, and in any event within 10 working days.

In the case of a complaint, we may request further information from you before being able to deal with the complaint. We will endeavour to letyou know our decision with respect to the complaint within 10 working days of receiving all relevant information, including further informationthat we may request.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Privacy Commissioner in New Zealand:

Updates to our Privacy Policy

We may update this Privacy policy from time to time. The latest version of this Privacy policy will always be published on our website.

As we may make changes at any time without notifying you, we suggest that you periodically review our website. Your continued used of our goods, services and website following any such amendments, will be confirmation of your acceptance of the amendments.